A manager needs to have good communication skills. It is one of the major elements of communication. One of the most vital skills in any manager or supervisor’s portfolio of skills. But why? What are the benefits of being a good communicator? Often a manager is asked to explain or make understood a new policy which is to be implemented or a particular process that is already in use be refined. It could be that new approaches are needed to make the difference in our challenging world.
For example, there may be times when he needs to find out where internal systems are holding back growth, resulting in poor performance in a business. He might decide to make a presentation suggesting improved measures which would add impetus by making the systems and processes more effective. In order to convey his strategy and get that established, it’s essential for him to communicate well.
Of course, the ability to get a special message across is very valuable, in all sorts of circumstances. What must be remembered is that such occasions are probably relatively rare. In the day-job, interpersonal understanding is far more important, so the ability to communicate one-on-one with all sorts of people is a skill worth having. Rapport building comes from listening effectively, so that people really feel you are interested and understand them as individuals too. It does involve some investment of time…and it’s time spent that is well worth it.
Typically common and damaging effects of poor communication skills are how misunderstandings develop. These can drive employees mad and managers to the edge of despair, especially when actions don’t happen as they should. If a manager doesn’t clearly understand the needs of the audience they are speaking with, then their efforts may well be in vain. Taking the time to ascertain whether those listening are ‘getting it’, will create instant feedback so that whatever is being said can be adapted ‘on-the-fly’.
One of the most crucial areas where it’s important to get it right, is when a decision has to be made that has consequences. If in doubt, make sure the veracity of the facts as indicated are clearly sought out. There can be few things more embarrassing for a manager, than being caught out after making a vital decision, yet having the wrong facts to go on. Checking takes a very short time when compared with the difficulties created if you use inadequately researched information.
All the decisions you take might not be right but you can cut down on the number of wrong decisions. If you write down all possibilities and evaluate their various pros and cons, you will, without doubt make better decisions. Also, if you want to put into effect the decision you have taken, it’s worth thinking also from the recipient’s point of view in advance.
When working with a team, top-class communication and collaboration is essential. You need to manage your team well and build team-spirit where you can. Where new ideas and plans are going to be implemented, let your team know about it in the most timely fashion – if possible, get them involved in the ‘how’ of the implementation. Another thing you can do is to discuss changes fully with them, so they can voice their opinions and integrate their contributions in how they feel it will be best to work in future.
It’s important from the outset that you have ensured there are adequate facilities for any occasions where good communication is important to you. This can be done well in advance for major events. Even when you are holding regular weekly or monthly meetings, by ensuring that you have the appropriate resources in place will not only mean that your message gets across, but also how well your people feel that they are being treated.
It really is worth the effort to ensure that your communication skills are properly developed. Then your business is in a great place to flourish. It’s up to you!
Sorry, the comment form is closed at this time.